Frequently Asked Questions
Everything you need to know about your Stepprs experience.
How long does shipping typically take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small shipping fee unless the item is defective.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Can I track my order once it has been shipped?
Yes! As soon as your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.
Are your materials sustainably sourced?
At Stepprs, we are committed to ethical fashion. We prioritize working with suppliers who use eco-friendly materials and ensure fair labor practices across our entire supply chain.